Welcome!

Business Leader, Bestselling Author and Hall of Fame Speaker's Insights

Scott McKain

Subscribe to Scott McKain: eMailAlertsEmail Alerts
Get Scott McKain via: homepageHomepage mobileMobile rssRSS facebookFacebook twitterTwitter linkedinLinkedIn


Top Stories by Scott McKain

CRM on Ulitzer I was sitting in my local Starbucks, staring at my laptop wondering how to begin this blog. Then, as I looked around me, I noticed my fellow customers – students studying, Moms taking a little break, professionals such as myself getting a little work done outside the office on a wireless high-speed Internet connection and couples on their way to or from a day of golf – and it struck me. Right now, I am a customer at a coffee shop. So, I came here to get a cup of coffee, right? Well, yes and no. I certainly have the coffee I purchased sitting next to me – however, what I REALLY wanted was that…and much more. Are you certain that your organization is offering what your customers crave? Sure, the Starbucks example has been used way too often – but you have to admit that they DO understand that what their customers crave isn’t merely a cup of coffee, no... (more)

The Mainstream Has Become a Sideshow

Never fails. At meetings of speakers or authors, those just getting started in these endeavors ask me if I could give them insight into what it takes to become successful. It’s a question that always kind of takes my breath away a bit. It always seems to me that I have so far yet to go, I don’t know why I’m being asked. Yet, at the same time, I’m truly appreciative and humbled that someone would feel that I could provide them some degree of direction. Previously here on McKain Viewpoint, I’ve mentioned my favorite blogger, Bob Lefsetz. Today, he did it again. He had a phrase on a... (more)

Fly the Disconnected Skies…

New Media Journal on Ulitzer For better or worse, much of my life these days is spent online. Don’t misunderstand – I’m not complaining! In fact, I like it this way. The opportunity to reconnect with long-lost friends on Facebook, to keep updated on ideas and insights via Twitter, to share my thoughts and opinions on this blog – I think it’s great! Naturally…as with anything…something you enjoy can become detrimental if it is overdone. Research indicates you can enjoy a glass or two of wine in the evening, and it’s good for your heart – but, if you start consuming much more on a ... (more)

Google Voice

Quick note from my iPhone — my friend (and my wife’s high school classmate) Kevin Mullet told me over the weekend that he had just been approved for Google Voice. I was SO jealous! If you haven’t explored what it will do — you need to take a look, and apply, right away! (Check it out here! Google GIVES you a phone number FREE! Then, you program in your existing numbers. When someone calls your Google number, it rings ALL your phones. You’ll only need one number again…ever. And, it doesn’t matter if your home or cell or office numbers change. The Google Voice number will always ... (more)

Monty Python, the Black Knight, and Tablets from HP & BlackBerry…

Remember the great scene in classic movie, “Monty Python and the Holy Grail” between King Arthur and the Black Knight? Wanting to pass over a bridge protected by the Black Knight, Arthur compliments him, then asks the Knight to join Arthur’s quest. When the Black Knight tells Arthur that he shall not be permitted to pass, the two engage in a sword fight. Arthur immediately chops off the left arm of the Black Knight. (from the script by Monty Python:) ARTHUR: Now stand aside, worthy adversary. BLACK KNIGHT: ‘Tis but a scratch. ARTHUR: A scratch? Your arm’s off! BLACK KNIGHT: No, it... (more)