Business Leader, Bestselling Author and Hall of Fame Speaker's Insights

Scott McKain

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Top Stories by Scott McKain

At a program I’m attending, the speaker on before me is talking about customer service.  Naturally, that means he’s on a topic that I am fascinated by…and committed to learning more about. Then, he said what I believe to be THE WORST phrase you can state in business today: “It’s all about the metrics.” In […] ... (more)

You Don’t Know Your Competition…

Let’s make a little wager… I’ll bet you just about anything that I know your competition better than you. “How much?” you ask. Well, how much do you have? Let me immediately apologize for the arrogant nature of the question. However, I still feel confident that I’ll win the bet. Not because I’m smarter, have researched more, or have some innate psychic abilities. It’s because you think of the wrong business — or an incorrect individual — as your competition. Most of us believe our competition is the company that is selling a product or service that is the most similar to our own... (more)

Google Voice

Quick note from my iPhone — my friend (and my wife’s high school classmate) Kevin Mullet told me over the weekend that he had just been approved for Google Voice. I was SO jealous! If you haven’t explored what it will do — you need to take a look, and apply, right away! (Check it out here! Google GIVES you a phone number FREE! Then, you program in your existing numbers. When someone calls your Google number, it rings ALL your phones. You’ll only need one number again…ever. And, it doesn’t matter if your home or cell or office numbers change. The Google Voice number will always ... (more)

You Never Know What Might Happen…

Thirty-three years ago, I was invited to go to Hershey, Pennsylvania and give a speech. I never in my wildest dreams could have imagined what would happen as a result… At the time, I was working all summer for the National FFA Organization at their summer leadership programs, teaching and directing a conference where over 100 high school students from across the country would take part each week in personal development activities and visit Washington, DC. This opportunity to address the awards banquet at the World Livestock Auctioneer Championship would be a chance to get away fo... (more)

“Getting closer” even wins the Nobel…

Interesting this morning to note that the Nobel Prize for economics was awarded for the first time to a female economist — one I’m proud to say is a professor at Indiana University. And while I’m certainly no expert in the writings of Elinor Ostrom (who shares the coveted prize with Oliver Williamson, professor in the graduate school at the University of California, Berkeley) it is worth noting that the award is based upon her research that, according to CNN, “local communities often manage common resources — such as woods, lakes and fish stocks — better on their own than when o... (more)