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Business Leader, Bestselling Author and Hall of Fame Speaker's Insights

Scott McKain

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Top Stories by Scott McKain

As always, when I discuss the actions of a political figure, I begin with the disclaimer this is not a political blog — nor is it intended to suggest an affiliation on my part. I have one…it’s just my belief that you aren’t here for that type of commentary. I’m just using an example of an elected official in regard to a professional and personal point I’m suggesting we consider. OK? Near Miami, Florida…Westin Diplomat Hotel…VERY significant conference of the Consumer Bankers Association…high-level executives in the audience…I’m on a panel and listening as another member is speaking. A top-tier leader from Deloitte asks the group, “How many of the top twenty banks in America will be in the top twenty in just fifteen years?” Every person has an audience response device, and the answers average about fifteen of the twenty will still be on top. The moderator asks the De... (more)

The Primacy of Civility…

For the past two days, I’ve been in a conference room in Phoenix — which, all in all, was better than being outside in 114 degree heat — as an incoming member of the Board of Directors of the National Speakers Association. And, while what goes on in the meetings is restricted from public consumption, as is the proper procedure, there is a singularly important aspect to the meeting I’m compelled to share. Particularly as it regarded one issue that was potentially highly sensitive, I was incredibly impressed with the respect and civility the members shared toward one another. The... (more)

You Never Know What Might Happen…

Thirty-three years ago, I was invited to go to Hershey, Pennsylvania and give a speech. I never in my wildest dreams could have imagined what would happen as a result… At the time, I was working all summer for the National FFA Organization at their summer leadership programs, teaching and directing a conference where over 100 high school students from across the country would take part each week in personal development activities and visit Washington, DC. This opportunity to address the awards banquet at the World Livestock Auctioneer Championship would be a chance to get away fo... (more)

A Three-Step Process to Getting Started on Twitter…

I was in Manhattan a few weeks ago, just finished with a speech and took a moment to check out what was going on with the people I follow on Twitter. You should know that one of the “gods” of Twitter is Chris Brogan. (@ChrisBrogan in Twitter-speak) It seems like there is a three-step process to getting started on Twitter…1) sign up; and 2) & 3) follow Chris Brogan and Guy Kawasaki. Because Chris had reviewed “Collapse of Distinction,” he and I have shared a dialogue. He’s interesting, smart, funny, and profound. In other words, an extraordinarily cool guy. I noticed that he was h... (more)

Who Receives the “Ultimate Customer Experience”?

At 6:38pm on Wednesday evening — over an hour and a half after our office has closed for the day — a person in the speaking business calls my toll-free number, and leaves a message. Our system is set up so that voice mails are forwarded to our cell phones at all times. We want to be totally responsive to customers — and sometimes, their messages can’t wait. Because I’m traveling from Memphis to New York City, I’m out of pocket and don’t receive the notification until about 9pm. Now, here’s the rub: This guy is calling to ask for my advice and a favor. He wants my input, and fro... (more)