At a program I’m attending, the speaker on before me is talking about
customer service. Naturally, that means he’s on a topic that I am
fascinated by…and committed to learning more about. Then, he said what I
believe to be THE WORST phrase you can state in business today: “It’s all
about the metrics.” In […]
Let’s make a little wager…
I’ll bet you just about anything that I know your competition better than
“How much?” you ask. Well, how much do you have?
Let me immediately apologize for the arrogant nature of the question.
However, I still feel confident that I’ll win the bet. Not because I’m
smarter, have researched more, or have some innate psychic abilities.
It’s because you think of the wrong business — or an incorrect individual
— as your competition.
Most of us believe our competition is the company that is selling a product
or service that is the most similar to our own... (more)
Quick note from my iPhone — my friend (and my wife’s high school
classmate) Kevin Mullet told me over the weekend that he had just been
approved for Google Voice.
I was SO jealous! If you haven’t explored what it will do — you need to
take a look, and apply, right away! (Check it out here!
Google GIVES you a phone number FREE! Then, you program in your existing
numbers. When someone calls your Google number, it rings ALL your phones.
You’ll only need one number again…ever. And, it doesn’t matter if your
home or cell or office numbers change. The Google Voice number will always
Thirty-three years ago, I was invited to go to Hershey, Pennsylvania and give
a speech. I never in my wildest dreams could have imagined what would happen
as a result…
At the time, I was working all summer for the National FFA Organization at
their summer leadership programs, teaching and directing a conference where
over 100 high school students from across the country would take part each
week in personal development activities and visit Washington, DC.
This opportunity to address the awards banquet at the World Livestock
Auctioneer Championship would be a chance to get away fo... (more)
Interesting this morning to note that the Nobel Prize for economics was
awarded for the first time to a female economist — one I’m proud to say
is a professor at Indiana University.
And while I’m certainly no expert in the writings of Elinor Ostrom (who
shares the coveted prize with Oliver Williamson, professor in the graduate
school at the University of California, Berkeley) it is worth noting that the
award is based upon her research that, according to CNN, “local communities
often manage common resources — such as woods, lakes and fish stocks —
better on their own than when o... (more)