Business Leader, Bestselling Author and Hall of Fame Speaker's Insights

Scott McKain

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Top Stories by Scott McKain

This morning, I’m sitting alone in a deserted, unopened bar at the beautiful Red Rock Resort and Casino near Las Vegas. No…I’m not still in the lounge after a night of partying…I promise. I have a venti from Starbucks, my laptop, and a few thoughts. Flipping through this morning’s newspaper, getting ready to head back to Indiana and family for the holiday, I saw so many stories that made me just shake my head and wonder…”WHY?” – Why would the world’s leading athlete, with — by all accounts — a sweet and wonderful wife, risk all of his credibility and stature so carelessly and recklessly? – Why would a quarterback risk the relationship with his coach, and display such poor sportsmanship to simply play a few meaningless downs — when his team’s success in the playoffs depends upon his health? – Why would a successful businessperson with millions of dollars of wealth ri... (more)

The slowest advance of change you’ll see for the rest of your life…

Guess what today was? It’s the slowest pace of change that you’ll probably see for the rest of your life. John Chambers, CEO of Cisco (full disclosure — they’re a great client of ours), announced staff cutbacks of 8%, equal to 6,000 jobs. In the article announcing this adjustment that is “designed to make room for […] ... (more)

Creating distinction is not limited to big organizations!

Creating distinction is not just for big companies — it’s perhaps even MORE important for SMALL BUSINESS, INDIVIDUAL PROFESSIONALS and ENTREPRENEURS! I think sometimes authors and speakers like me tend to use big company examples — like, Apple, Southwest, etc. — because they’re universal, and perceived to be understood by every audience. However, my main stories […] ... (more)

Why does Harley-Davidson dominate?

Harley-Davidson dominates its market. There are many reasons why — however, as I keynoted their 2011 Winter Global Dealer Meeting, I discovered part of what they really execute. The “Processing” element is vital. The motorcycles are magnificent…the execution of the base level of what customers have a right to expect is delivered precisely. “Service” is paramount. They serve their customers, make processing palatable and enjoyable, and take care of their customers. But, it is at the “Experience” level they totally dominate. The “feel” of a Harley-Davidson — from the sound of the ... (more)

The Craving for Connectivity…

CRM on Ulitzer I was sitting in my local Starbucks, staring at my laptop wondering how to begin this blog. Then, as I looked around me, I noticed my fellow customers – students studying, Moms taking a little break, professionals such as myself getting a little work done outside the office on a wireless high-speed Internet connection and couples on their way to or from a day of golf – and it struck me. Right now, I am a customer at a coffee shop. So, I came here to get a cup of coffee, right? Well, yes and no. I certainly have the coffee I purchased sitting next to me – however,... (more)