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Business Leader, Bestselling Author and Hall of Fame Speaker's Insights

Scott McKain

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Top Stories by Scott McKain

Perhaps the ultimate adage in show business is, “Leave ‘em wanting more.” As a professional speaker for the better part of three decades, the constant reminder is it is “better to stop too early than too late.” And, this afternoon, Steve Jobs showed he knows that all business is show business as well as any executive who ever lived. Certainly, we hope and pray there is no subsequent annoucement about his health. However, why would he desire the role of Chairman of Apple’s Board of Directors if he didn’t plan on being around? Instead, look at what he has done. He returned to the company he had founded years earlier during a time it was on life support — with many investors calling for the corporate equivilent of “pulling the plug” — and simply turned it into the most valuable organization on the planet. Anyone involved with manufacturing knows that product development... (more)

You Don’t Know Your Competition…

Let’s make a little wager… I’ll bet you just about anything that I know your competition better than you. “How much?” you ask. Well, how much do you have? Let me immediately apologize for the arrogant nature of the question. However, I still feel confident that I’ll win the bet. Not because I’m smarter, have researched more, or have some innate psychic abilities. It’s because you think of the wrong business — or an incorrect individual — as your competition. Most of us believe our competition is the company that is selling a product or service that is the most similar to our own... (more)

Apple and the Ultimate Customer Experience

Recently, I posted about the amazing, Ultimate Customer Experience that I had received, thanks to ONE Apple employee named Josh. Here’s a video about the story — and Apple CEO Tim Cook’s follow up! ... (more)

Google Voice

Quick note from my iPhone — my friend (and my wife’s high school classmate) Kevin Mullet told me over the weekend that he had just been approved for Google Voice. I was SO jealous! If you haven’t explored what it will do — you need to take a look, and apply, right away! (Check it out here! Google GIVES you a phone number FREE! Then, you program in your existing numbers. When someone calls your Google number, it rings ALL your phones. You’ll only need one number again…ever. And, it doesn’t matter if your home or cell or office numbers change. The Google Voice number will always ... (more)

The Power of Simplicity…

Driving home from the airport and listening to sports talk radio, the discussion was on great play-by-play sports broadcasters. To my delight, one of my favorites was on the panel voicing his opinions — and, it DOES have an impact on your career and business! Indianapolis is lucky because one of the great radio basketball announcers has made his career calling the games of the Indiana Pacers. His name is Mark Boyle, and it would be difficult to find anyone better at his craft. I’ve met Mark a couple of times, and he’s a great guy. And, I was really surprised at how much his opin... (more)